1. Do I have to register to place an order?
Although it is recommended, you are not required to create an account when you shop at GreatBuys.
Creating an account will allow you to manage your addresses, email address and view your current and past orders. You account information is ONLY used to store and keep track of your order information and will not be used for any type of advertising purposes by us or any other parties.
There is no membership fee or contract with GreatBuys.
3. The catalog shows retail prices, how do I know what my prices are?
Your WHOLESALE prices are always shown on the website in ORANGE text. If you prefer a paper price list, you can download a current price list. This price list is updated automatically whenever changes are made on the website, or if new products are added, so the pricing information is up to the minute. You can also order a combination of a CATALOG/Wholesale Price list combination.
4. What payment method do you accept?
We accept: VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, all through our Secure Payment Gateway. You will be able to select the payment method you prefer at checkout. You can also pay by Electronic Check by selecting Paypal as your payment. If you wish to mail a check we suggest that you select CHECK as your payment option and include a copy of the order with your check.
Our site uses 100% secure technology for payments. For your order, GreatBuys uses industry-standard SSL-encryption (128 Bit) to protect data transmissions. No one sees your payment information. For more information go to www.paypal.com or www.verisign.com.
5. How do you ship?
We ship all our orders by UPS ground delivery. UPS does not ship to post office boxes.
Rush service is available by DHL 2nd day air.
Airmail is available for Orders to Hawaii, Alaska, US Virgin Islands, Guam and APO/FPO Boxes (Military).
6. How long will it take for my order to arrive?
All orders are processed and shipped within 2 business days. For fastest service rush delivery is available but is expensive. UPS ground normally takes from 7 to 10 business days. See Shipping for details. All orders are shipped out of our California warehouse.
7. What is your cancellation policy?
If you need to cancel an order, it must be done within 20 hours of placing the order. Any order cancelled after shipping occurs will be credited back minus the original and return shipping costs, plus a restocking fee of 15%. This policy requires that all packages be returned to us, unopened, and in good condition.
8. What makes your products so unique?
Some of our products are exclusives and not sold in stores. We feature the Classic Wildlife Collection and the Maiku Collection plus many special lines developed and produced exclusively for our customers.
We take your privacy very seriously...any personally identifiable information you share with GreatBuys will be used only for the purposes of your transaction. We will never sell, give, or rent our customers name, e-mail address, credit card numbers, mailing address, purchasing history or any other personally identifiable fact we learn about you to a third party.
12. What happens if my order arrives damaged?
While all the orders are packed with as much care as possible sometimes things do break in shipment. If you have an item that comes in damaged, notify us within 3 days so we can have another gift sent out, or credit can be given to you for the defective gift. We require that you send the defective back for an exchange before we ship the replacement. ALWAYS E-mail us to let us know the problem BEFORE you ship anything back. All orders must be accompanied by the Original Invoice and Original Packaging material.
13. What is your return policy?
If you are unhappy with any item for any reason, simply return it to us within 20 days of receipt and we will be happy to refund the cost of the item.
Ship to: 12992 Impala Court Garden Grove, CA 92840.
Shipping fees are not refundable. You are responsible for the shipping cost to return the item(s) to us. In the case of a damaged item, please e-mail us with the item number and the ORDER #. See additional information on our 20-Day Warranty